FREQUENTLY ASKED QUESTIONS
Ordering and Purchases
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To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the prompts to fill in your shipping details and payment information.
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Once an order is confirmed, modifications or cancellations may not be possible. Please contact our us for assistance.
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Keep an eye on our promotions page or subscribe to our newsletter for the latest discounts and special offers.
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We accept major credit cards, debit cards, and other secure payment methods. All transactions are processed safely through our secure checkout.
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Once your order is shipped, you will receive a tracking number via email. You can use this to track the status of your delivery.
Shipping and Delivery
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Shipping costs are calculated at checkout based on your location and the chosen shipping method.
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Delivery times vary based on your location. Standard shipping typically takes 7-10 days, while expedited options are available for faster delivery.
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Yes, we offer international shipping. Shipping costs and delivery times will be calculated during the checkout process.
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In the rare event of a lost or delayed package, please contact us (info page about us) for assistance in tracking and resolving the issue.
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Address changes may be possible if your order has not been shipped. Contact us immediately to request any changes.
Product Information
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Our products are designed to be suitable for a variety of dog breeds. Refer to each product’s description for specific details and sizing information.
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Care instructions are provided with each product. Generally, most items can be cleaned by hand in soapy water. Refer to individual product care guides for details.
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While most of our products are suitable for puppies, it’s essential to consider the specific needs and size of your puppy. Always supervise them with new accessories.
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Yes, we offer a range of personalized products. Check our customization options for specific items on our website.
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Yes, our return and exchange policy allows for returns within 30 days of receiving your order. Please review our Returns & Exchanges page for more details.
Customer Support
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You can reach us through our Contact Us page, via email at info@yesdoggo.com, or via our social media.
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Our customer support is here for you! Please feel free to contact us, and we will get back to you as soon as possible to assist with any inquiries or concerns.”
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We welcome your feedback! Feel free to leave a review on our website, or contact us directly with your comments and suggestions.
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Yes, we provide a size guide on our website to help you choose the right size for your dog. Refer to this guide when making your purchase.
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If you encounter any issues with your order, contact us immediately. We’ll work to resolve the problem as efficiently as possible.
Security and Privacy
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Yes, we take the security of your personal information seriously. We do not share your details with third parties.
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Our privacy policy outlines how we collect, use, and protect your personal information. Please review our Privacy Policy page for comprehensive details.
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No, we do not store your payment information. All transactions are securely processed through our trusted payment gateway.
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We use customer data solely for order processing, communication, and improvement of our services. Review our Privacy Policy for a detailed explanation.
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Yes, you can subscribe to our newsletter for updates and promotions. To unsubscribe, click the “unsubscribe” link in any newsletter or contact our customer support.
Company Information
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Our company was founded in 2023 with a passion for providing top-quality dog products. Learn more on our About Us page.
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Our headquarters are located in Czech republic and Finland, but we serve customers in Europe. Visit our Contact Us page for more information.
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Currently, we operate exclusively online. Check our website for the latest product offerings and updates.
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We welcome collaboration inquiries! Contact our partnerships team via info@yesdoggo.com for more information.
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Our brand is distinguished by a commitment to quality, a love for dogs, and a dedication to creating products that enhance the bond between pets and their owners. Explore our website to discover what sets us apart.
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